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It is very inconvenient when Merchant Tire "losses" an appointment and blames it on there computer! I don't know what to believe, but this is just an excuse for an incompetent employee!! They require a rotation to keep the warranty in place, then this happens! It seems...
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1.2
I liked
  • Can not keep schedualed apointments
I didn't like
  • Merchants tire lost my appointment
  • Unprofessional
#1113637
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Store 13937 mildothian va, took my son truck in for a wheel alignment all new parts were put on night before and Kyle the shop supervisor said I'll take couple hours to do alignment that's OK and 1 hour later he called me back and said the truck was done. looking over...
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At the Fredericksburg Va location on South Point, employees Josh and Mike did OUTSTANDING jobs and provided top notch and above and beyond type of services for my brother and I. They dont even do comercial trucks like the large bucket truck and trailor that my...
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4.8
#1092567
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Merchants Tire And Auto Service Center - Inexperienced

Merchants Tire And Auto Service Center
#1115111
1.0
Details
I had a coupon for an oil change and tire rotation for under $20. After 2 hours of waiting and a bill for $28.10 I left with, presumably, my oil changed and my tires obviously not rotated. This is ridiculous. Amatuers.
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Merchants Tire And Auto Service Center - Inexperienced

Merchants Tire And Auto Service Center
#1115106
1.0
Details
I went in for a oil change and rotation. Had a coupon for a oil change with rotation for under $20. Left with my oil changed (presumably), no tire rotation, and a bill for $28.10... This is ridiculous. How do you not remember if you rotated tires or not?? Amatuers.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Turnaround Time
Value for money
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Merchants Tire Auto Inspection Review

Merchants Tire And Auto Service Center
#678890
2.4
Details
Waited two plus hours for olf and insp. purchased wiper blades to pass insp and still waiting! Customer service and mechanic service is very slow!!! I will not be back at this location (cone blvd greensboro,nc)
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Oil Change Review

Merchants Tire And Auto Service Center
#565055
Very unprofessional. I've seen mechanics throwing things & just standing around. TWO HOURS for an OIL CHANGE when I was told less than an hour. It's still not ready & they aren't busy. WON'T BE BACK!!!!!
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Ask for an oil change and tire rotation (had a coupon). When doing the tire rotation they came and told me 2 studs and nuts were stripped. They claimed whoever worked last on that wheel did it. So what turned from a bill of 23.98 now was 142.30 as they had to replace...
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I didn't like
  • Bad work
  • Eing
  • Incompetent tech
#1066164
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On June 17, 2017, I went to Merchants Tire in Rockville (379 Hungerford Drive) for a routine oil change on my 2006 Toyota Sienna where I had used their service before. Julia was the service manager who asked me to sign on a paper that I did not pay any attention on....
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1.0
I didn't like
  • Unprofessional
  • Untrustworthy
#1064024
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I went for an oil change then went to work as i was about to leave work i noticed a huge oil puddle on the ground. I bought some oil went home and told my husband. My husband called merchants the following morning they said bring the car in. My husband did they did...
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1.0
#1051616
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I went to the merchant's tire and auto in roanoke virginia to get an oil change. Since the mall is directly across grim them i took my 15 and 2 year olds to the mall. After i was at the mall for about an hour i get a phone call from the manager of merchant's who very...
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#1034164
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theres always the bad reviews. Time for a good one. i was on my way to work yesterday a 55 mile drive. my truck started driving funny. i knew i could not make it safley to my job. i didnt really know what to do. i googled garages picked merchants on cedar rd in...
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5.0
#964151
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I typically only go to Merchant's for oil changes, which has proven to be a big mistake. I had an oil leak immediately after my most recent oil change. My motor even froze. I had to get it towed, but luckily it is still running. Merchant's did not take responsibility...
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1.2
I didn't like
  • Caused other issues
  • Refusal to take blame
#951415
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They botched my repair service from the get go. I had my car back to the shop 3 times to get it right. Each time was painfully slow and unprofessional. The tires needed to be rebalanced. The front end made more noise after the ball joint replacement than before. ...
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2.0
I liked
  • That they did not completely ruin my truck
#950235
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